​Learn, Swim, Play!

       ​​KYLE - 07599 657441

  JULES - 07855 582775

Stepping Stones, Undershaw, Hindhead GU26 6AQ

Swimming School

Terms & Conditions

Bookings & Refunds

The term is for 10 weeks and we ask that payment be made in full at time of booking. We run our classes right through the academic year, usually with a break for the month of August & around 2 weeks for all families over Christmas. Classes can be cancelled 10 days before the start of the course and a full refund will be issued. If a class is cancelled within 10 days of the start of the course then cancellation may be made via email for which a full refund will be issued minus a £25 admin fee per child, plus a deduction for any lessons within the 10 days. If you wish to cancel beyond 10 days into the term we regret that no refund will be issued.
Whilst we recognize that little ones are susceptible to colds & sickness, unfortunately we are unable to offer refunds for missed lessons.

We regret that we are unable to offer an alternative lesson when swimmers are unable to attend their allocated session.  Catch up lessons/credits will not be issued when a swimmer misses their lesson.  
What may seem like a simple request is an impractically huge administrative task, when spread across hundreds of swimmers.          
If we need to cancel a lesson for any reason, we will endeavor to inform you as soon as we can & shall make up the lesson at your convenience (usually we will add onto the last week of term)! In the event that we cannot offer a suitable slot we will offer a full refund of the missed lesson or use as credit against the future term.


Sickness & Broken Bones
Please do not bring your child swimming if they have any illness such as chicken pox, an ear infection, impetigo, diarrhoea, conjunctivitis or a bad cold. If your child is sick or has diarrhoea please ensure at least 48 hours before attending a lesson. If in doubt consult your maternal instinct or your GP. Please gain medical clearance before returning from any illness. Our teachers may refuse entry to the pool if they reasonably believe that your child is not well enough to participate in the session.

With broken bones and similar injuries being common place with little ones, We regret that unfortunately we are unable to offer refunds in this instance.

Swim Wear & Nappies
All babies & toddlers, to the age of 3 years, regardless of whether they are toilet trained, MUST wear our double nappy system: A disposable nappy with a swim nappy on top. Swim nappies are available to pre-order in various colours & designs, 4 sizes at £12 each - (just send me an email with your little ones weight in pound or kilos 24 hours before the class). With respect, no child will be allowed to swim without their swim nappy. We will endeavour to have spares on poolside but please purchase in advance of term beginning. Whilst there are sanitation bins available in the changing rooms at Treloars we do ask that dirty nappies be taken home to be disposed of so as to not put additional pressure on the maintenance to our wonderful pool.


Health & Safety

Always adhere to pool rules at individual venues.
No outer footwear or prams should be taken onto poolside or into changing rooms. Please use blue overshoes (if available) or go barefoot if you prefer.

Please always endeavour to shower both yourself and your child before entering the water. Removing body lotions, perfumes etc. before swimming contributes significantly to maintaining water quality.We ask that the little ones use the toilet & blow their noses before the start of the lesson in order to limit trips during the lesson. 

When waiting for your lesson to start, we ask that you keep noise to a minimum so as not to disturb the active lesson. 
You are responsible for the safe supervision of any children you bring at all times: on poolside, in the changing rooms and on the pool premises. They should always be under the direct supervision of an adult and never be left unattended. Fun Flippers reserves the right to ask anyone to leave the poolside at any time.

Please bring water to keep your families hydrated.
Please note that lockers are available. They are key operated & do not require coins. We cannot take responsibility for any damage or loss to belongings. Smoking is not permitted anywhere on any of our sites. ​


Lost property

Any lost property found by staff, will be collected if found on site & held for 4 weeks - PLEASE do not contact Trealors or Stepping Stones direct, please contact jules@funflippers.co.uk & we shall arrange collection for you if urgent, alternatively, items will be held until next lesson. Fun Flippers cannot accept any responsibility for the loss or damage of any personal possessions.


Photography
We regret no photographs may be taken during lessons or inside our communal changing areas. Anyone seen to be doing so without written consent, will be removed from our swim school with immediate effect. Please contact us to discuss options if needed. During the summer term, we try to schedule in a time for a professional to come in & snap some underwater photographs of our little ones.​


GDPR 
All data collected will be done so in the interests of Health & Safety. 
We do not hold nor collect any banking details.
Your information will not be shared with any third parties. Your information is stored on ThinkSmart Software servers that are protected by multiple, redundant firewalls and intrusion detection and prevention systems that are regularly monitored and tested. 256-bit Secure Sockets Layer (SSL) data encryption is employed to protect all data access across the internet. 
Once a student leaves our swim school your data will be deleted as per legal requirements.


Swimming during pregnancy 
Swimming is a particularly good exercise, as the water helps to support your extra weight. This can be a huge relief, especially in the third trimester. And unlike some other forms of aerobic exercise, swimming helps you to feel cool. Swimming also helps to: improve circulation, boost heart & lung function, increase muscle tone & strength, reduce swelling & fluid retention, promote good sleep, fend off fatigue and helps to ease aches & pains.

Lesson Cancellation Policy
We regret that we are unable to offer an alternative lesson when swimmers are unable to attend their allocated session.  Catch up lessons/credits will not be issued when a swimmer misses their lesson.  
What may seem like a simple request is an impractically huge administrative task when spread across hundreds of swimmers.

If we need to cancel a lesson for any reason, we will endeavor to inform you as soon as we can & shall make up the lesson at your convenience (usually we will add onto the last week of term)! In the event that we cannot offer a suitable slot we will offer a full refund of the missed lesson. Renewals invoices will be generated during week eight of current term. Prompt payment is required. Remittance not having been received with seven days of new term will be assumed that spaces no longer required and released to our waiting lists. Notice of leave one week prior to term beginning would be appreciated.

​Whilst we are duty bound to provide weekly of 30 minutes lessons over the 10 week term, there may be occasional changes to instructor which we aim to keep to a minimum, as we recognise the importance of consistency.
Unfortunately, we cannot give advance warning when this may happen and, whilst we always try to limit it, it is a necessary part of our commitment to quality.

Fun Flippers is under no obligation to refund lessons that may be missed due to local adverse weather when the venue and environments are safe and accessible and lessons are held. We regret that we are unable to offer automatic refunding or rescheduling of lessons in the event of adverse conditions local to yourselves, preventing you from attending a scheduled class.

Withdrawal of service
Fun Flippers may at its own discretion refuse entry to a client to its courses, if it is felt that the client’s behaviour or the behaviour of those associated with the client is unreasonable.

Can my baby swim before vaccinations?
NHS guidelines state that you can take your baby swimming at any time, regardless of whether or not they have had their injections. The health & safety testing required for the water in public pools makes the likelihood of transmitting infections very unlikely. The diseases against which your baby is inoculated, can not be transmitted in the chlorinated water of the public pool. 

Learning to swim as a child or adult.
Anyone can learn to swim at ANY age. We have all been given the ability to float & technique can be taught at any age. Swimming is hard to beat in terms of a full body workout. Because the water supports the body, it puts little strain on the muscles & is cooling & refreshing. Learning to swim brings very rewarding social benefits & is a skill that can be developed throughout life.

Changes to terms and conditions
From time to time, we may update our terms and conditions by sending you either an updated version or notification of minor changes. You are free to not accept these changes but we would ask you to notify us in writing of your non acceptance within 14 days of your receipt, failing which we will be entitled to treat our agreement with you as being subject to the updated version.